Delivery and Refund Policy

Last updated: 2026-09-04

1. Nature of the service

MDRpilot is a digital software-as-a-service (SaaS) product. There is no physical shipment. After a successful payment or approved plan activation, access is provided online through your account at https://mdrpilot.com.

2. Delivery / activation

• Service delivery means enabling the subscribed features in your workspace.
• Activation is normally immediate after payment confirmation by our payment partner (e.g. iyzico) or after manual approval of an enterprise / sales order.
• You will receive confirmation at the email address registered on your account.

3. Cooling-off / withdrawal (consumers)

Where Turkish consumer distance-selling rules apply to you as an individual consumer:

• You may withdraw from the distance contract within 14 days of concluding the contract without giving any reason, provided the conditions below are met.
• Because the Service is digital content / online service that may begin immediately, if you request early performance and acknowledge that you lose the withdrawal right once performance has started, the statutory withdrawal right may not apply after access has been granted.
• To exercise a valid withdrawal right (where still available), contact support@mdrpilot.com with your account email and order/subscription reference.

4. Refunds

• Eligible cases: duplicate charges, failed activation despite payment, or a valid statutory withdrawal where applicable.
• How to request: email support@mdrpilot.com within a reasonable time with proof of payment and account details.
• Processing: approved refunds are returned via the original payment method through our payment provider; bank timing may take several business days.
• Not normally refundable: unused time after a voluntary mid-period cancellation once the billing period has started (unless required by law or expressly agreed in writing); abuse of the Service; chargebacks without prior contact.

5. Subscription cancellation

You may cancel renewal for the next billing period from account settings or by contacting support@mdrpilot.com. Cancellation stops future renewals; it does not by itself create a pro-rata refund for the current paid period unless required by law or agreed otherwise.

6. Contact

Delivery, refund and billing: support@mdrpilot.com.